Virtual Visits & Telehealth Available
Updated May 5, 2025
Our Brentwood Primary Care, A Division of BASS Medical Group Privacy Policy has been developed as an extension of our commitment to combine quality products and services with integrity in dealing with users. The Policy is designed to assist you in the understanding of how we collect, use, and protect the personal information provided to us.
When you visit our site ("Site"), we collect two types of information: personal information you actively choose to disclose("Active Information") and information not visible to you that arises out of your browsing of our Site ("Passive Information"). Please note that Passive Information is collected on an aggregate and anonymous basis.
1. Personally Identifiable Information
Personally Identifiable Information ("PII") isinformation that identifies and is reasonably linked to you.
A. Registration
When you register for an Account we will collect PII whichmay include such information as your name, physical address, zip code,telephone number(s), e-mail address(es), birth month and day, marital status,and name of spouse. If you provide information about anyone other thanyourself, you represent and warrant that you have the permission and right toprovide the information. If you submit your information in response to aregistered user's invitation, your Personal Information will not be shared withany third parties for marketing purposes. This PII is securely stored and maybe accessed on our website. Your account is secured with a password you select– both are needed to enter the Site and to access your Contact Information.Please safeguard your password in a secure location as we are not responsiblefor breaches into the system when access is willingly provided.
B. Ordering
When you place an order for products or services, we collectPII (e.g., name, contact and billing information, credit card, and othertransactional information). We use this information to deliver your order,process payment, and to communicate the status of your order.
C. Credit and Debit Card Storage
Credit and debit card information collected at registrationor for product orders is used only to process payment for the transaction and,generally, is not retained on our Site. However, you may voluntarily elect tosecurely store multiple credit cards to be used for product orders.
D. Surveys and Promotions
Occasionally, you may voluntarily provide PII to completesurveys and questionnaires or to participate in user polls. We use thisinformation to improve our products and services and to ensure that we'reproviding accurate disclosures. We may also use your PII to provide younewsletters and other marketing information that coincide with yourpreferences. You may customize your marketing preferences, or let us know ifyou do not wish to receive any promotional materials, by adjusting yourSubscriptions & Email options on the Site.
Active Information You Choose to Provide
In order to gain use of the Site (become a"user"), we require you to disclose the following information: Name,Email, Address and Phone Number.
We use secure socket layer (SSL) encryption to protect thetransmission of the information you submit to us when you use our secure onlineforms. The information you provide to us is stored securely.
2. Passive Information
We store and collect various types of passive information onan aggregate and anonymous basis. This information may include such technicalinformation as it pertains to your Internet protocol address, your deviceoperating system and browser type, cookies, and an address of a referringwebsite or any other path you take to reach our website all described ingreater detail below.
This refers to information that does not, by itself,identify you as a specific individual. Such information would include theUniform Resource Locator ("URL") of the website that referred you toour Site, your Internet Protocol ("IP") address (a numberautomatically assigned to your computer whenever you surf the web), youroperating system and browser type, and any search terms that you enter on ourSite. Our web server aggregates this information in order to monitor the levelof activity on our Site, evaluate its effectiveness, and improve the content orour Site in order to make your visit an easy and enjoyable experience.
We may collect, compile, store, publish, promote, report, orotherwise disclose or use any Aggregate Information, provided that suchinformation does not personally identify you. We do not correlate any PII withthe Aggregate Information that we collect on our Site. If we do correlate anyAggregate Information to you, it will be protected like any other PII underthis Privacy Statement.
Cookies are a feature of web browser software that allowsweb servers to recognize the computer used to access a site. They are smallpieces of data stored by a user's browser to simplify subsequent interactionswith the site. This makes it easier for a user to move from site to site and tocomplete transactions over the Internet. Cookies should make your onlineexperience easier and more personalized.
Our Site utilizes cookies to collect information about howour Site is used. Passive Information gathered may include the date and time ofvisits, the site pages viewed, time spent at our Site, the sites visited justbefore and just after visiting our Site. If you do not wish to transmit"cookie" information about yourself, you may turn off the cookiefunction in your web browser.
Broadly speaking, persons we employ directly, or ascontractors or agents at our direction, use Active Information for purposes ofadministering our core business functions, such as the fulfillment of orders orservices, the furnishing of customer care and support, and supplying theavailability of other products or services we think might be of interest to ourusers.
We use Passive Information to gather information about ourusers and to enhance our Site to make it easier, faster and friendlier forusers. Additionally, cookies help us better understand the usage pattern of thepeople that visit our Site, which helps us improve our services. PassiveInformation may result in your viewing of particular advertising based on youruser habits.
We reserve the right to use Active and Passive Informationin order to prevent, detect and investigate fraud, security breaches, or anyother potentially prohibited or illegal activity.
We may use any Active Information or Passive Informationprovided to contact you about various changes to our Site, new services,features or products we offer. If at any time you do not wish to receive suchinformation, you may "opt-out" of doing so by adjusting your emailsettings in the back office of the website.
You might be able to access other websites through our Sitevia hyperlinks. When you do so, you are subjecting yourself to their privacypolicies and data collection. Please read the privacy policies of those sitesto ensure you agree with the terms before using such sites.
We reserve the right to receive information about you from other third-party sources, that help us update, expand and analyze our records and identify new customers.
Furthermore, we may share Personal Information necessary tothe prevention of fraud, illegal activities, and security breaches. Because ofthis, it's possible some of your personal information may be shared with fraudprevention agencies. If false or inaccurate information is provided and fraudis identified, details of this fraud may be passed on to these agencies.Likewise, law enforcement and governmental agencies may access and use certaininformation pursuant to any law, regulation, or subpoena. This applies toinformation as it relates to both open and closed accounts.
We secure your personal information submitted by you byusing reasonable efforts to prevent unauthorized access or disclosure, oraccidental loss of Active and Passive Information. Individual postings on thisSite and other communications to our office via email or standard mail may notbe secure unless we advise you that security measures are in place prior toyour submission of information. Therefore, if you choose to communicate with usthrough these means, you are assuming the risk of doing so and we respectfullyrequest that you do not send or post sensitive information through these means.
We take reasonable measures to ensure that any PII wecollect on our Site is accurate, current, complete, and reliable for itsintended use. If you wish to update or otherwise correct PII provided to us,you may edit your information online by accessing and clicking on the Profilelink.
You may request the removal and deletion of your PII anddata from our systems by chatting with our customer support team using the chatbox in the lower right corner of this page. You may also send an emailrequesting the removal of your data.
We acknowledge your trust and are committed to takereasonable steps to protect PII provided from loss, misuse, and unauthorizedaccess. We employ physical, electronic, and managerial processes to safeguardand secure your information.
Links to third-party websites may be provided solely foryour information and convenience or to provide additional shopping for variousother goods and services through our Merchant and Services Partners. If you usethese links, you will leave our Site. This Privacy Statement does not cover theinformation practices of those websites nor do we control their content orprivacy policies. We suggest that you carefully review the privacy policies ofeach site you visit.
We take special care to protect the privacy needs ofchildren and encourage parents to be an active participant in their child'sonline activities. Our Site does not target and is not intended for childrenunder the age of 18, and we will not knowingly collect PII from them. If wediscover personal data from a child through our Site, we will eliminate thatdata. You may learn more about protecting children's privacy online byvisiting: https://www.ftc.gov/tips-advice/business-center/privacy-and-security/children%27s-privacy.
Any updates or changes to the terms of this Privacy Policywill be posted on our Site and the date of the newest version will be postedbelow. Please check back frequently, especially before you submit any PII atour Site, to see if this Privacy Statement has changed. By using our Site, youacknowledge acceptance of this Privacy Statement in effect at the time of use.
YOUR USE OF OUR SITE MEANS THAT YOU ACCEPT THE PRACTICES SETFORTH IN THIS POLICY. YOUR CONTINUED USE INDICATES YOUR AGREEMENT TO THECHANGES.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.
For any additional questions on this Policy, please directinquiries to Brentwood Primary Care, A Division of BASS Medical Group.
